Resolve product support across chat, email, and phone
AI agents answer how-to, account, and billing questions across your web chat, support inbox, and phone line — grounded in your docs, deflecting the tickets they can and escalating the rest with full context. Grounded in your docs. Escalates when it should.
Web chat · Email · Phone · How-to · Billing · Deflection
Every channel your customers reach you on
Product support rarely lives on one channel. Mirakash runs web chat, email, and phone with the same agent — each answer grounded in your docs, each escalation handed off with the full thread.
In-app web chat
An embeddable chat widget in your product and docs. The agent answers inline, cites the source, and files a ticket only when it truly can't.
How-to & product questions
Feature walkthroughs, setup steps, and 'how do I…' — answered from your docs, changelog, and help centre in the customer's own words.
Account & billing
Plan changes, seat counts, invoices, and payment issues — the agent verifies the account and handles routine servicing over chat or phone.
Email deflection
Inbound support email answered end to end, or triaged and drafted — so the queue only holds tickets that need a human.
Voice support line
The same agent picks up the phone — sub-second, barge-in — for customers who would rather call than type.
Escalation to your team
Anything sensitive or unresolved hands off to a support engineer with the full transcript, then the agent resumes once they answer.
Speak support, not generic
Mirakash ships a small set of building blocks. Map them to the language of product support — chats, docs-grounded answers, deflection, escalations — with no forked codebase.
Cover every channel and intent
Map the agent across the surfaces your customers use: web chat in the app, the support inbox, and the phone line — each broken into the intents it resolves. Coverage rolls up per channel, and anything it can't answer routes to your team.
- ✓Web chat, support inbox, and phone — one agent, every surface
- ✓Deflection and resolution roll up per channel and intent
- ✓Grounded in your docs — cites the source on every answer
Know what every resolution costs
Every conversation itemizes its STT, LLM, TTS, and transport cost the moment it ends, rolled up per channel and per day. Compare cost-per-resolution against a human ticket, and reconcile every accrual on an append-only ledger you can audit to the cent.
- ✓Itemized STT, LLM, TTS, and transport cost per conversation
- ✓Cost-per-resolution set against a human-handled ticket
- ✓Append-only usage ledger with a full audit trail
Built for product support at scale
From the chat a customer opens to the deflection dashboard you share back, every surface understands channels, intents, and per-workspace isolation.
See deflection and CSAT by channel
Pipe conversation events into custom metrics — deflection, resolution rate, CSAT, sentiment — and compose a dashboard rendered per channel, per intent, or per product. Give a team a live view of the surface it owns, with a hard leak guard between tenants.
- ✓Operator-defined metrics over any conversation event
- ✓Deflection, resolution, CSAT, and sentiment widgets
- ✓Rendered per channel or product, isolated by construction
A branded chat surface on your product
The agent ships as an embeddable, on-brand chat surface on your own domain — customers ask, it answers with cited sources, and it hands off to a human without leaving the thread. Same platform, your front door.
What product support on Mirakash returns
Ready to put an AI agent on every call?
Book a walkthrough and see the voice pipeline, telephony, workflows, QA, and human handoff working together — on one platform.