Your docs already have the answer.Now your customers get it while they're still in the product.
A support agent that reads your help centre and answers in the chat on your site, on WhatsApp and on the phone. Billing, bugs and anything it can't fix go to your team with the whole thread.
Replay the call.Every word, every tool, in order.
What was said on the left. On the right, what the agent read, ran and handed on between those sentences. Press any mark on the track to jump there.
- 00:00Caller
How do I add a teammate? The invite button is greyed out.
- 00:05Agent
You're on Starter, which has 3 seats, and all 3 are taken. You can remove someone under Settings → Members, or move to Team for more seats.
- 00:10Caller
We need about 12 people. Can I talk to someone about pricing?
- 00:13Agent
I've passed this to the sales team with our conversation, so you won't need to explain it again. Someone will reply right here.
Support is lostbetween the question and the reply.
- 0102:14Today
A customer on the other side of the world is stuck on setup. The ticket waits until your team wakes up.
- 02Launch dayToday
The same question arrives again and again. Your engineers stop building to answer it.
- 03BillingToday
An annoyed customer writes about a double charge and gets a canned reply.
From the first ringto the next step.
- 01They askIn the widget, on WhatsApp or on the phone.
- 02It reads your docsAnd your systems, through the tools you connected.
- 03It answers or actsSteps, links, account details, a follow-up sent.
- 04Or hands it overTo your inbox, with the thread, for a person to finish.
What it handlesso your queue only holds real problems.
- Chat on your site and in your appOne script tag. The agent learns from your site and help centre, and answers there.
- Account questionsPlan, seats, order or ticket status, read from your own system through a tool you connect: a webhook, an API, or your MCP server.
- The phone, tooThe same agent, the same knowledge, on a support number, for customers who'd rather talk.
- Take over any chatAnyone on your team can pick up a live chat from the inbox and reply as themselves. The agent steps back.
The hard ones, on one desk.
Anything the agent couldn't finish lands on one list with the conversation attached. Assign it, reply, close it.
- 01Escalations with the full thread
- 02Assign to a person or a team
- 03Scores on every conversation, flagged ones first
Where it stops,and hands over.
- Rule 01It reads before it answersAnswers come from the pages you gave it. Out-of-scope questions get a plain "I don't know" and a person.
- Rule 02Your never-say list holdsWords and phrases you put on the list are caught before they reach the customer.
- Rule 03No promises you didn't make"We'll refund you" is dropped unless you allowed it. A promise check reads every reply first.
- Rule 04A person is one click awayEvery conversation sits in the inbox. Anyone on your team can step in.
You call it one thing.We built it as another.
One platform · nothing forked for your desk
- Support assistantAgentOn your site, in your app, on your number.
- A ticketConversationChat, WhatsApp or call, with the full thread.
- Help centre and docsKnowledgeCrawled from your site or uploaded.
- Your APIToolPlan, seats, order status: whatever you expose.
- EscalationsInboxWhere a person takes a chat over.
Other desks.Same platform, a different phone.
Education & admissionsEnquiries at any hour, counsellor callbacks booked.
Multi-locationOne agent that knows every branch.
AgenciesBuild agents for your clients, keep each one apart.
Financial servicesRoutine questions answered, the rest to a person.- Contact centresThe agent takes tier one, your people take the rest.