WhatsApp Business
WhatsApp is where your customers are, and the API is a project
Getting a business number onto the WhatsApp Business Platform usually means a Meta developer app, business verification, webhooks, token handling, template approvals and a 24-hour messaging window to respect — before a single customer gets an answer. Most teams end up with a shared phone on a desk instead.
What's in the box.Each one in the product today.
- 01
Your number, connected in minutes
Click Continue with Facebook, pick or create your business and number in Meta's own window, confirm the code — done. No developer app of your own.
- 02
Photos and voice notes, both ways
The agent reads a photo and listens to a voice note, and answers a voice note in voice — on the same agent you built for calls.
- 03
Templates and tappable lists
Send your Meta-approved templates from the console or let the agent send them; show up to five options as a list people tap.
- 04
A person can take over
Watch conversations live in the inbox and take a chat over with one click; the agent steps back until you hand it back.
Your account, your number, your Meta bill
Through Embedded Signup your WhatsApp Business account and number are created in, or linked from, your own Meta business portfolio. Mirakash is granted access to message on your behalf, and Meta bills its own conversation charges to the payment method on your account — we never sit between you and Meta's price list.
- Portfolio
- Pinewood Clinic
- Meta bills
- you
- business account—
- number—
- payment method—
- Mirakash—
- starting…
Built to Meta's rules, not around them
A WhatsApp conversation is answered on WhatsApp — the agent cannot quietly move it to SMS or email. Free-form replies go inside the 24-hour window the customer opened; outside it, only your approved templates. STOP and opt-out words are honoured on the sender's number, before the model sees them.
- Channel
- Free text
- allowed
- free-form replyAllowed
- appointment_reminderApproved
- callback_confirmationApproved
- switch to SMSNever
- starting…
Explore the platform.
It works with the rest of Mirakash. Here is what connects to it.
- Omnichannel & web chatOne agent across phone, WhatsApp, SMS, email, and an embeddable, white-labeled web chat on your domain.
- QA, scorecards & human handoffLLM-judge scorecards, flagging rules, a review queue, and human-in-the-loop escalation that resumes the caller.
- Telephony & numbersProvision phone numbers in one click across three account models — inbound, outbound, encrypted at rest.
- Use casesA real conversation for six desks, start to finish.
- SecurityRoles, redaction, retention and the audit trail.
- PricingPer minute or per resolution, and what each includes.