One agent.Every channel, every hand-off.
- 01Caller“I think I was charged twice this month.”
- 02Front desk agentƒ transfer_to_agentHears a billing question and hands the call on.
- 03Billing agentReads the account, finds the second charge, can't refund it alone.
- 04A personIs asked on a side line, says yes, and drops off.
- 05Billing agentƒ end_callComes back to the caller with the answer and closes the call.
Four ways to deploy.One config behind all of them.
Each agent carries its own prompt, tools, knowledge and voice, and runs wherever you point it.
- 01
Inbound voice
Answers your numbers, any hour, and resolves the routine calls on its own.
- 02
Outbound calls
Rings a list inside the calling hours you set, and books a callback when asked.
- 03
Web chat
An embeddable widget on your site, carrying your theme, logo and domain.
- 04
Every channel
The same agent on phone, WhatsApp, SMS, email and web chat, from one config.
Routing follows intent.Not a phone menu.
A triage agent reads the caller and hands off. A specialist resolves its own domain. Anything harder goes to a person, and the agent picks the call back up.
- 01
Triage agent
Answers first, reads what the caller wants, and hands off to the right specialist. No phone-tree menu.
- 02
Specialist agent
Owns one domain: billing, support, scheduling. Resolves what it can with its own tools and knowledge.
- 03
Human queue
What no agent can close lands in a queue for a person, with the conversation attached.
- 04
Consult and resume
The agent asks a person on a side line, gets the answer, and goes back to the caller. Never a cold transfer.
Ship an agentin four moves.
- 01
Build the agent
Write the prompt, attach tools and knowledge, and pick a voice. Callers can cut in mid-sentence.
- 02
Pick channels
Phone numbers, WhatsApp, SMS, email or the web-chat widget. One config, any surface.
- 03
Wire routing
Hand-offs to other agents by intent, and escalation to a person for anything the agent can't close.
- 04
Connect telephony
Bring your own carrier account, run a managed one, or use ours. Credentials are encrypted at rest.
The same agent.Any kind of front line.
Agent, channel and hand-off are generic on purpose. Point them at whatever your front line looks like.
- 01Caller → Support → On-call
SaaS & tech
An inbound voice agent takes the first-line questions and escalates the rest to on-call with the transcript attached.
- 02Customer → Orders → Store
Franchise & retail
A voice agent takes orders and bookings around the clock, then routes a location's calls to the right store.
- 03Applicant → Admissions → Counsellor
Education
Outbound calls chase missing paperwork; live questions go to a human counsellor mid-call.
- 04Policyholder → Claims → Adjuster
Financial & insurance
A chat agent answers policy questions and files the first notice of loss, passing open claims to an adjuster.