Deploy and route agents the way your team works
Channels, routing, and handoffs aren't hard-coded — you compose them. Answer inbound calls, run outbound campaigns, deflect web chats, and hand off to a specialist agent or a human the moment a conversation needs it. Any channel, any handoff.
Inbound · Outbound · Web chat · Omnichannel · Routing
Deploy on the channels your customers use
Stand up as many agents as you need. Each one carries its own prompt, tools, knowledge, and voice — and runs on inbound voice, outbound campaigns, web chat, or every channel at once from a single config.
- ✓Inbound, outbound, web chat, or all of them at once
- ✓Same agent, one config, deployed to any surface
- ✓Sub-second voice with barge-in, or async chat
Route each conversation to the right agent
Put a triage agent in front: it reads the caller's intent and hands off to a billing, support, or scheduling specialist. Anything an agent can't close escalates to a human — who answers on a consult and hands the caller back.
- ✓Caller → triage agent → specialist agent, by intent
- ✓Transfer-to-agent handoffs and transfer-to-human escalation
- ✓Consult-and-resume: the human answers, the agent returns to the caller
Every conversation reaches the right place
Routing follows intent, not a phone menu. A triage agent reads the caller and hands off; a specialist resolves its own domain; anything harder escalates to a human — then the agent resumes the call.
Triage agent
Answers first, reads the caller's intent in real time, and hands off to the right specialist agent — no phone-tree menus.
Specialist agent
Owns one domain — billing, support, scheduling. Resolves what it can with its own tools and knowledge, escalates the rest.
Human queue
When an agent hits its limit it routes to a human provider or another agent — the escalation lands in a queue with full context.
Consult-and-resume
The agent side-calls a person, number, or another AI agent, gets the answer, and returns to the caller — never a cold transfer away.
Ship an agent in four moves
Build the agent
Write the prompt, attach tools and knowledge, and pick a voice — the STT → LLM → TTS pipeline runs sub-second with barge-in.
Pick channels
Deploy the same agent to phone numbers, WhatsApp, SMS, email, or an embeddable web-chat widget — one config, any surface.
Wire routing
Add transfer-to-agent handoffs by intent and transfer-to-human escalation for anything the agent can't close on its own.
Connect telephony
Bring your own Twilio, run a managed subaccount, or use the platform master — credentials are encrypted at rest.
The same agent, any kind of front line
Agent, channel, and handoff are generic on purpose. Point them at whatever your front line looks like.
SaaS & tech
An inbound voice agent deflects tier-1 tickets and escalates the rest to on-call with the full transcript attached.
Franchise & retail
A 24/7 voice agent takes orders and bookings, then routes location-specific calls to the right store.
Education
Outbound campaigns chase enrollment paperwork; live questions hand off to a human counselor mid-call.
Financial & insurance
A web-chat agent answers policy questions and files first notice of loss, escalating open claims to an adjuster.
Ready to put an AI agent on every call?
Book a walkthrough and see the voice pipeline, telephony, workflows, QA, and human handoff working together — on one platform.