Voice and chat
agents that answer
like a person
Mirakash agents pick up in under a second, speak the caller's language, and hand off to a human without dropping the thread. Built for phone lines in India and the Gulf, priced per minute of talk time.
Runs on the numbers, channels and systems you already use
What changes the day the agent picks up
Every call answered
Nights, weekends, festival days. The agent picks up in under two seconds, and a queue of fifty callers is no different from a queue of one.
In the caller's language
Hindi, Malayalam, Tamil, Arabic, English — and the switching between them mid-sentence that real callers do, without a menu first.
A human, one step away
When the agent reaches its limit it consults a person who joins with the transcript, and the caller never repeats themselves.
Built for the calls other agents don't pick up
Numbers that work in Kochi and Dubai, speech models trained on how people there actually talk, and a clear answer on what is possible in each country before you buy.
Under a second to first word
Speech in, speech out, with barge-in — the caller can interrupt and the agent stops talking.
Per-second billing, ₹0 for voicemail
Answering-machine detection ends the call before it costs anything, and every call is metered by the second.
Consult-and-resume handoff
The agent brings a person in rather than transferring the caller away, so nobody starts over.
Configure, deploy and improve from one console
The agent, its numbers, its knowledge, its tools, the calls it takes and the score each one gets — all in the same place, on one API-first, multi-tenant platform.
Design the agent in the browser
Persona, voice, knowledge and tools — then test it on a live call before it ever answers a customer.
Sub-second voice, any vendor
Speech-to-text, the model, and text-to-speech on pluggable adapters or native Gemini Live. Swap a stage; the agent stays.
Watch it work, step in when needed
Every call and message as it happens. Take over in text, or bring a person in who arrives with the context.
Measure what it costs and what it resolves
Containment, escalation, sentiment and cost per agent, on dashboards you define over your own events.
Connected to the systems that hold the answers
API & connectors- Twilio & Plivonumbers you own — inbound and outbound, bring your own account or use a managed one
- WhatsApp, SMS, email & web chatthe same agent on every channel, with one conversation history
- Zendesk, HubSpot & Salesforcetickets, cases and contacts created from the call, not after it
- Google Sheets, Calendar & Microsoft 365bookings and lookups against the data you already keep
- Slack & Notionalerts and notes where the team already works
- Your own endpointsany REST API as an agent tool, secrets interpolated at run time
- Webhookssummary, outcome and extracted fields delivered after every conversation
- Knowledge basescrawled sites and uploaded documents, retrieved at the moment of the answer
One platform, every desk that answers a phone
Start from an agent built for the job, on the screen the team doing that job actually uses.
Resolve the routine calls. Hand off the rest, with context.
Order status, password resets, opening hours — answered in seconds, in the caller's language. Anything the agent can't settle goes to a person with the transcript attached.
Your data, on your terms
Isolation between workspaces is built into the platform, not bolted onto the interface. These are the guarantees the code enforces today.
Security & multi-tenancy- Server-side scopingEvery query is scoped to the caller's workspace in the data layer — never trusted from the client.
- Role-based accessEach route is guarded by a permission; the console gates navigation and actions on the same set.
- Encrypted BYO credentialsYour carrier tokens and API keys are AES-256-GCM encrypted at rest, masked on return, and never logged.
- Verified-domain isolationWeb-chat domains and CORS both require a verified host, so branding never widens access.
- Consent before the callThe demo only rings a number after a code sent to it proves it belongs to the person asking.
Book a demo
Hear it on a real call, in your language, on your use case.
Book a demo- A live agent on a real phone line
- Your script, your knowledge
- Pricing for your volume
- India and Gulf coverage, answered honestly
Talk to us
For deployment, carrier and compliance questions, or a partnership.
Contact us- Managed, bring-your-own or white-label
- Numbers and regulatory questions by country
- Agency and reseller margins
- Outcome-based pricing for larger accounts
Build on the API
Everything the console does, your code can do.
API referencecurl -X POST https://api.mirakash.com/api/v2/calls \
-H "authorization: Bearer mk_live_…" \
-d '{ "agentId": "agent_billing_v4",
"to": "+971501234567" }'Latest from the blog
All postsFrequently asked questions
What exactly is Mirakash?
An all-in-one platform for running AI voice and chat agents end to end: an agent builder you can test in the browser, a realtime STT → LLM → TTS voice pipeline, telephony and phone numbers, omnichannel messaging, an event-driven workflow engine, knowledge and RAG, QA scorecards, human-in-the-loop escalation, analytics with cost per agent, and a full API — all on one multi-tenant system.
How is one workspace kept from seeing another's data?
Isolation is enforced in the data layer, not the UI. Every scoped query runs through a shared helper tied to the caller's organization, and cross-tenant access throws by construction. Any bring-your-own credential is AES-256-GCM encrypted at rest and decrypted only in-process.
Can the web chat be white-labeled?
Yes. The embeddable web-chat widget carries your theme, logo, and custom domain, resolved only for verified hosts, so branding never widens access. The same agent also answers on phone, WhatsApp, SMS, and email.
How do connectors and the API work?
Mirakash is API-first, and its connectors really fire — Slack, Zendesk, Google Sheets, Notion, and webhooks execute for real and are env-gated. Agent tools call your own endpoints, with runtime {{VAR}} interpolation so a URL or header can be an environment-variable decision. You can even point an AI agent at the API and have it call endpoints directly.
What happens automatically when a call comes in?
An inbound call emits an event. The voice pipeline transcribes and responds in under a second, the agent uses its knowledge and tools to resolve the request, workflows fire on every event, and if the agent hits its limit it escalates to a human — with no manual step.
How does human-in-the-loop work?
When an agent can't resolve something, it doesn't drop the caller. It escalates to a queue that routes to a human provider or another agent, gets an answer, and resumes the original conversation — consult-and-resume, not a blind transfer. Every escalation is tracked and assignable.
Can I run this in the UAE, Saudi Arabia or Qatar?
Yes, and the split is worth knowing before you buy. Inbound works immediately: a UAE number, or a toll-free 800 number in Saudi Arabia and Qatar. Outbound does not run on a number bought from any cloud telephony provider — UAE numbers are inbound-only under the carrier's own terms — so it runs on a number registered to your trade licence, over your own operator's SIP trunk, which Mirakash imports. The agent handles Gulf Arabic and Najdi alongside Hindi, Urdu, Malayalam, Tamil and Tagalog, which matters in a country where most residents are expatriates.
Put an agent on your line this week
A walkthrough on a real call — voice pipeline, numbers, workflows, QA and human handoff working together.