Answer every tier-1 call with an AI agent
AI voice agents answer the queue at volume, deflect the repetitive calls end to end, and escalate the hard ones to your human teams — with containment, sentiment, latency, and QA rolling up per line. Every call answered, scored, and measured.
Voice · Chat · Containment · Escalation · QA · CSAT · AHT
Answer, deflect, escalate, and score
A Mirakash agent answers the queue, resolves the calls it can, and hands off the ones it shouldn't — every conversation transcribed, scored, and rolled into the numbers your floor runs on.
Tier-1 voice agents
AI agents answer the queue, verify the caller, and resolve FAQs and routine servicing end to end — sub-second, at any call volume.
Deflection at volume
Repetitive, high-frequency queries — balances, hours, order status, resets — handled in full, so the queue only holds calls that need a person.
Consult-and-resume escalation
When a call needs judgement, the agent side-calls a human or another agent, gets the answer, and returns to the caller — no cold transfer, no repeat.
QA on every call
An LLM-judge scorecard grades each conversation against your rubric; a review queue surfaces the calls worth a human listen.
Speak the language of the floor
Mirakash ships a small set of building blocks. Configure them to how a contact centre actually runs — calls, call flows, escalations, containment — with no forked build.
From the line down to the right team
Model your operation as a tree: the inbound line at the top, AI agents fielding tier-1 beneath it, and your human teams at the leaves for the calls that need them. Volume and containment roll up the branches, and every team sees only its own queues.
- ✓Line → AI agent tier → human team → skill, as deep as you need
- ✓Call volume and containment roll up each branch
- ✓Team-level scoping enforced server-side, not in the UI
Cost accounted per call, to the cent
See exactly what every call costs: the STT, LLM, TTS, and telephony-transport minutes itemized per conversation, then rolled up per queue and per day. Every minute accrues to an auditable ledger you can reconcile against your provider bills.
- ✓Itemized STT, LLM, TTS, and transport cost per call
- ✓Rolled up per queue, per agent, and per day
- ✓Cost-per-resolution set against human cost, side by side
- ✓Append-only usage ledger — reconcilable to provider bills
Build, launch, score, and resolve — in one place
Build an agent in the no-code studio, launch it to your lines, hold every call to a QA scorecard, and work the escalations from one desk.
Take an agent from draft to live
Build the agent in a no-code studio, test it in the browser, and version every change. Move it through your own stages on a shared board — draft, browser test, staged, live — then connect a phone number or chat channel and answer the queue.
- ✓No-code builder, browser-testable, every version kept
- ✓Draft → test → staged → live, your own stages
- ✓Per-workspace isolation enforced in the data layer
A live dashboard for every queue
Turn the conversation stream into a live dashboard. Define the metrics that matter in a contact centre — containment, escalation rate, CSAT, average handle time, and response latency — and render them per queue, per agent, or per line, with a hard leak guard between tenants.
- ✓Containment, escalation rate, CSAT, AHT, and latency
- ✓Metric, time-series, and conversation-list widgets
- ✓Rendered per queue or line, isolated by construction
Every escalation and flagged call on one desk
A single desk sits over the whole operation: the calls agents escalated, the conversations QA flagged, and the ones awaiting a human. Route by priority, resolve with the full transcript and context, and feed every outcome back into the scorecard.
- ✓Escalation inbox, review queue, assignment, and resolution
- ✓Consult-and-resume handoffs keep the caller in context
- ✓Resolved outcomes flow back into QA and analytics
Give every team its own console
Each team works from its own console on its own domain — the live escalation inbox, the calls it owns, QA standing, and usage — resolved only for verified members, so access never widens.
White-label portalsWhat a floor on Mirakash looks like
Ready to put an AI agent on every call?
Book a walkthrough and see the voice pipeline, telephony, workflows, QA, and human handoff working together — on one platform.