The parent who calls at nine at nightgets an answer, not a voicemail.
An admissions agent that picks up calls, WhatsApp and web chat at any hour. It answers from your prospectus, books the counsellor callback, and hands anything delicate to a person, with the notes.
Replay the call.Every word, every tool, in order.
What was said on the left. On the right, what the agent read, ran and handed on between those sentences. Press any mark on the track to jump there.
- 00:00Caller
Hi, what's the fee for BSc Nursing this year? And is hostel included?
- 00:06Agent
Tuition is listed at ₹1,20,000 a year. Hostel is separate, at ₹48,000. Would you like a counsellor to walk you through scholarships?
- 00:16Caller
Yes, but I'm at work now. Tomorrow morning?
- 00:19Agent
Of course. A counsellor will ring this number tomorrow at ten. I've also sent you the fee sheet.
Admissions is lostin the hours nobody is at the desk.
- 0121:10Today
A parent rings about fees. The office closed at five. They try the next college on the list.
- 02Results weekToday
The phones ring all day with the same three questions, and the calls that need a counsellor wait in line.
- 03SundayToday
A student messages on WhatsApp in Malayalam. It is Monday afternoon before anyone replies.
From the first ringto the next step.
- 01They call or messageYour number, your WhatsApp, the chat on your site. Day or night.
- 02It answers from your pagesThe prospectus, fee sheets and course pages you gave it.
- 03It books the next stepA counsellor callback, a campus visit, or the form link.
- 04You see every enquiryTranscript, summary and score, in one queue for your team.
What it handlesbefore a counsellor is needed.
- Course, fee and deadline questionsAnswered from the prospectus, course pages and fee sheets you upload or point it at. When the answer isn't in them, it says so.
- Counsellor callbacks"Call me tomorrow at ten" becomes a callback the platform dials at ten, in the caller's time zone, inside calling hours.
- The languages your applicants speakEnglish, Hindi, Malayalam and more on the phone. If the caller switches language mid-sentence, the agent follows.
- A person when it mattersHostel worries, special cases, an upset parent: handed to your team with what was said, so nobody repeats themselves.
Every enquiry, on one board.
Calls and chats land on one board as they happen. Your team opens any one to read the transcript, see what the agent did, and pick it up themselves.
- 01Live calls and chats, as they happen
- 02Transcript, summary and score on every enquiry
- 03Counsellors see the agents they're given access to
Where it stops,and hands over.
An admissions call can go wrong in a few predictable ways. Each one has a rule.
- Rule 01It doesn't promise a seatA promise check drops any sentence that commits you to something you didn't authorise, before it is spoken.
- Rule 02It answers from your pagesTold to read before it speaks. When the answer isn't there, it says so and offers a counsellor.
- Rule 03Stop means stop"Don't call me again" goes on an opt-out list keyed to the number, and no campaign rings it after that.
- Rule 04No calls at midnightCallbacks wait for the caller's local calling hours, even when the request came at night.
You call it one thing.We built it as another.
One platform · nothing forked for your desk
- The admissions lineAgentOne agent on your number, WhatsApp and website.
- An enquiryConversationA call, a chat or a WhatsApp thread, with its transcript.
- Prospectus, fee sheets, course pagesKnowledgeWhat the agent reads before it answers.
- Counsellor callbackFollow-upDialled at the time the caller asked for.
- Enquiries to checkReview queueEvery enquiry scored, the odd ones flagged.
Other desks.Same platform, a different phone.
Software supportAnswers from your docs, in chat and on the phone.
Multi-locationOne agent that knows every branch.
AgenciesBuild agents for your clients, keep each one apart.- Financial servicesRoutine questions answered, the rest to a person.
- Contact centresThe agent takes tier one, your people take the rest.