Twelve branches.One agent that knows every one of them.
Hours, addresses and services live in one table you keep up to date. The agent answers for every branch, books into the right branch's diary, and puts the caller through to the right people.
Replay the call.Every word, every tool, in order.
What was said on the left. On the right, what the agent read, ran and handed on between those sentences. Press any mark on the track to jump there.
- 00:00Caller
Is your Kakkanad clinic open on Sunday? I need a cleaning.
- 00:07Agent
Kakkanad is open Sunday from ten to four. I have 11:30 or 2:15 free for a cleaning. Which suits you?
- 00:15Caller
11:30, please.
- 00:16Agent
Booked: Sunday at 11:30, Kakkanad. I've texted you the address and the map link.
Every branch answersa little differently. Customers notice.
- 01SundayToday
The branch is closed, the phone rings out, and the customer books with whoever picks up.
- 02Hours changeToday
One branch changes its hours. Half the calls that week get the old ones.
- 03Wrong branchToday
A caller rings the city branch about the one by the airport and gets passed around.
From the first ringto the next step.
- 01They call any numberThe main line or the branch's own.
- 02It finds the branchFrom the place they name, in your branches table.
- 03It books or answersHours, services, a slot in that branch's diary.
- 04It confirmsTime, address and map link, sent to their phone.
One agent,every location.
- Branch facts from one tableHours, addresses, services and prices live in a table you edit. The agent reads it on every call.
- Bookings into the right diaryIt checks the free slots at the branch the caller wants and books one. Use the diary in Mirakash, or yours through a webhook.
- Put through to the right personEach branch can have its own people to ring. When a free person picks up, the agent passes on what was said.
- One number or one per branchKeep a single main number, give each branch its own, or both. All of them reach the same agent.
Every branch, on one screen.
Calls, bookings and hand-offs across all your locations, in one console. Open any branch to see its own.
- 01Every call and chat, across branches
- 02What was booked, and where
- 03The calls that went to a person, and why
Where it stops,and hands over.
- Rule 01It only books free slotsA booking goes through the branch's diary. If the slot is gone, it offers the next one.
- Rule 02Hours come from your tableNot from what the model remembers. Change a row and the next call uses it.
- Rule 03Complaints go to a personPut through to the branch, with what the caller said, so they don't start again.
- Rule 04Head office sees every branchRoles decide who can see and change what. A person can be limited to the agents they run.
You call it one thing.We built it as another.
One platform · nothing forked for your desk
- Your front deskAgentOne for every branch, or one per region.
- BranchesData tableHours, addresses, services, prices.
- Each branch's appointment bookDiarySlots the agent checks before booking.
- Main line and branch linesNumbersAll ringing the same agent.
- Put through to the branchTransferRings that branch's free people first.
Other desks.Same platform, a different phone.
Education & admissionsEnquiries at any hour, counsellor callbacks booked.
Software supportAnswers from your docs, in chat and on the phone.
AgenciesBuild agents for your clients, keep each one apart.- Financial servicesRoutine questions answered, the rest to a person.
- Contact centresThe agent takes tier one, your people take the rest.