Use case / Multi-location & franchise

One AI agent answering for every branch

From the first ring to the booked appointment — one branded agent answers for every café, gym, or salon in your network, routes each caller to the nearest site, and keeps every location on-brand. One brand. Every location. One agent.

Coffee · Gyms · Salons · QSR · Retail · Services

app.mirakash.com/analytics
Analytics /Locations · agent analytics
N
DashboardMetricsWidgets
Containment
78%+4pt
Escalation rate
9.2%−1.3pt
Avg sentiment
+0.42+0.05
Cost / call
$0.019
Calls over time · 30dmetric: calls
Escalations · count
Cost · $/call
Recent calls
call.completed2m14s
escalationrefund
call.completed0:48
intent.detectedbooking
call.scored4.8
How franchise partners work

One agent, every level of the network

The same branded agent covers brand HQ, every single location, and every new opening — each operator scoped to exactly the calls and bookings for its own site.

Network

Brand HQ

One agent, configured once at the brand level — the same voice, script, and standards answering for every location in the network.

Operator

Single location

Each café, gym, or salon gets calls answered, appointments booked, and callers routed to its own diary — without hiring a receptionist per site.

Rollout

New openings

A new site goes live the moment its number and hours are added — the branded agent covers day one, with no separate build.

The vocabulary, mapped

Mirakash ships a small set of building blocks. Here is exactly what each one means for a multi-location brand — no forked codebase, just your words.

AgentOne agent, every branchThe brand's voice answering for all locations at once.
ConversationCall · Booking · ChatOne handled call, routed to the right site.
WorkflowRoute by location · Book appointmentThe call flow that sends each caller to their branch.
AnalyticsCalls & bookings per locationEach operator's own numbers, scoped to its site.
KnowledgeBrand standards · Site infoHours, menu, and standards the agent reads from (RAG).
Hierarchy

Brand, region, and location — routed exactly

Nest your whole network into levels: the brand at the top, regions grouping locations, and individual cafés, gyms, or salons as sites beneath them. The agent answers for all of them, calls and bookings roll up, and every operator sees only its own location.

  • Brand → region → café / gym / salon location
  • Calls and bookings roll up level by level
  • Each operator scoped to its own location — enforced server-side
See how routing works
network / routing
Location routing3 tiers · call roll-up
7
Locations
3
Regions
410k
Bookings/yr
62%
Answered
Bean & Barrel CoffeeBrand · one agentHQ
West Coast RegionRegion · routing74% answered
Café · Santa MonicaLocationbooks diary
Café · PasadenaLocationbooks diary
Café · Culver CityLocationbooks diary
Mountain RegionRegion · routing71% answered
Café · DenverLocationbooks diary
Café · BoulderLocationbooks diary
Pacific NW RegionRegion · routing69% answered
Café · PortlandLocationbooks diary
Kiosk · SeattleLocationroutes to staff
Calls roll up from each location; one branded agent routes every caller to the nearest site.
Cost & usage

Cost accounted per location

See what the agent costs each site to run — STT, LLM, TTS, and transport minutes itemized per call and rolled up per location and per month. Take a 12-store coffee brand: every café's calls accrue to an append-only ledger, and the monthly cost is broken out site by site.

  • Itemized STT, LLM, TTS, and transport cost per location
  • Rolled up per region and per site, month by month
  • Append-only usage ledger — every call and cost auditable
Usage & cost accounting
app.mirakash.com/numbers
Numbers /Phone numbers
N
NumbersProvisioningUsage
Numbers
42
Provisioning
3
Minutes · MTD
128k
GeoNumberTypeStatus
US+1 415 555 0142localActive
US+1 646 555 0188localActive
US+1 855 555 0142tollfreeActive
US+1 312 555 0170localProvisioning
US+1 210 555 0133localActive
US+1 628 555 0146localPorting
active · Twilio subaccount · BYO auth token AES-256-GCM encrypted at rest
In the product

See franchise operations running

The same surfaces your ops team and your operators use every day — new-site rollouts, per-location cost, and a branded console per location.

New-site rollout

Bring a new location online in minutes — add its number, hours, and diary, and the branded agent starts answering the same day.

app.mirakash.com/calls
Conversations /Live calls
N
BoardTableLive
Agent: Front desk ▾Filter8 live · avg 1:24
Listening3
+1 415 · Pasadena
store hours · 0:12AI
+1 646 · Santa Monica
reservation · 0:48AI
+1 855 · catering
catering · 1:10AI
Thinking2
+1 312 · Denver
loyalty points · 0:33AI
+1 210 · HQ
franchise lead · 1:52AI
Speaking2
+1 917 · Culver City
allergen info · 0:41AI
+1 503 · Pasadena
lost item · 0:15AI
Handoff1
+1 628 · Denver
manager handoff · 2:47JD

A branded console for every location

Each operator logs into their own domain with the brand's theme — its calls, bookings, callbacks, and containment, and nothing from another site.

order.beanandbarrel.com
Bean & Barrel
ChatMenuLocationsBookpowered by Mirakash
<1s
Avg reply
90%
Resolved
48
Locations
Live chat
Table for 4 in Pasadena tonight?2:14Guest
Booked for 7:30pm — see you then!2:14AI
Perfect, thanks!2:15Guest
Your brand · your domain · one agent across web chat, SMS & WhatsApp.
Outcomes

What a network on Mirakash runs on

1,240
Locations covered
62%
Calls answered without staff
410,000
Appointments booked / year
97%
On-brand QA pass rate

Ready to put an AI agent on every call?

Book a walkthrough and see the voice pipeline, telephony, workflows, QA, and human handoff working together — on one platform.