Build the agent once.Run it for every client you have.
One agency console over all your clients. Each client lives in its own workspace, with its own agent, numbers and knowledge. Their data never mixes, and they can see every change you make.
Replay the call.Every word, every tool, in order.
What was said on the left. On the right, what the agent read, ran and handed on between those sentences. Press any mark on the track to jump there.
- 00:00Caller
Can I see Dr. Mehra this week? It's my knee again.
- 00:06Agent
Dr. Mehra has Thursday at 4:40 or Friday at 9:00. Which would you like?
- 00:12Caller
Thursday, please.
- 00:14Agent
Done: Thursday at 4:40 with Dr. Mehra. You'll get a message with the details.
Agency work breaksat the second client.
- 01Client twoToday
You copy the first client's set-up by hand and hope nothing of theirs comes with it.
- 02A changeToday
A client asks who changed their script last Tuesday. Nobody knows.
- 03GoodbyeToday
A client leaves and you have to untangle their data from everyone else's.
From the first ringto the next step.
- 01Add the clientA new workspace, linked to your agency.
- 02Build their agentTheir voice, their script, their knowledge, their number.
- 03Go liveCalls and chats on their channels, under their name.
- 04Tune itRead the transcripts, change the agent, publish a new version.
What your agency getsthat a shared login doesn't.
- A workspace per clientAgents, numbers, knowledge, conversations and settings, kept apart for each client.
- One agency consoleEvery client you look after, in one list. Step into a client and a banner shows whose workspace you're in.
- Your work in their audit logEvery change your team makes inside a client is recorded with your agency's name on it.
- The client holds the keyA client can revoke your agency's access at any time. You can't lock them out of their own workspace.
Their brand on the front door.
Give a client a console in their colours, on their domain. Their staff sign in to it and see their own calls, never anyone else's.
- 01The client's logo, colours and domain
- 02Only verified domains get the branding
- 03Same platform underneath, kept up to date
The linesyour agency can't cross.
- Rule 01Client data stays in the client's workspaceEvery read is scoped to one workspace on the server. Nothing is shared between clients.
- Rule 02The client can see what you didAgency actions are stamped as yours in their audit log.
- Rule 03The client can end itRevoking your access takes effect for everyone in your agency.
- Rule 04Roles still applyYour people get the role you give them inside each client, from viewer to admin.
You call it one thing.We built it as another.
One platform · nothing forked for your desk
- Your agencyService providerThe account your team works from.
- A clientWorkspaceTheir agents, numbers and data.
- A releaseAgent versionEach publish is kept, so you can compare and roll back.
- Change historyAudit logWhat changed, when, and who did it.
- Who can do whatRolesViewer, member, admin, owner.
Other desks.Same platform, a different phone.
Education & admissionsEnquiries at any hour, counsellor callbacks booked.
Software supportAnswers from your docs, in chat and on the phone.
Multi-locationOne agent that knows every branch.- Financial servicesRoutine questions answered, the rest to a person.
Contact centresThe agent takes tier one, your people take the rest.