Use case / Agencies & BPOs

Run voice & chat agents for every client you serve

Run AI voice and chat on behalf of your clients — white-label one agent per brand, isolate each in its own workspace, and bill per client. Build it once in the studio, launch it to their numbers and channels, and manage them all from one console. One agent per brand. One console for all of them.

White-label · Per-client · Voice · Chat · Isolation · Billing

app.mirakash.com/calls
Conversations /Live calls
N
BoardTableLive
Agent: Front desk ▾Filter8 live · avg 1:24
Listening3
+1 415 · Northwind
order status · 0:18AI
+1 646 · Helio
class booking · 0:41AI
+1 855 · Cedar
appointment · 1:12AI
Thinking2
+1 210 · Northwind
refund · 0:52AI
+1 917 · Helio
membership · 2:03AI
Speaking2
+1 503 · Cedar
reschedule · 1:35AI
+44 20 · Northwind
hours · 0:07AI
Handoff1
+1 628 · Cedar
escalated · 3:40JD
How you run agents for clients

Run many client brands from one console

Whether you run one client's support line or fifty brands at once, Mirakash keeps each agent white-labelled, isolated, and billed on its own — without a forked build.

One agent per client brand

Build and white-label a distinct agent for each client — its own voice, script, number, and channels — all managed from one console.

Build, launch, and iterate

Stand up a client's agent in the no-code studio, test it in the browser, ship a version, and tune it from real transcripts — no engineering per account.

Per-workspace isolation

Every client lives in its own workspace with hard data isolation — one client's calls, knowledge, and numbers never touch another's.

Per-client billing & margin

Itemized STT/LLM/TTS/transport cost rolls up per client, so you can price on outcomes or minutes and see your margin per account.

Agency vocabulary

The same core, in agency words

Mirakash ships a small set of building blocks. Map them to how you run agents for clients — a brand per agent, a tenant per client — no bespoke build, no forked codebase.

Generic in, agency words out
AgentOne per client brandA distinct white-label agent per account.
WorkspaceClient tenantIsolated data, numbers, and knowledge per client.
ConversationCall · Chat handled for a clientEvery interaction billed back to its client.
EscalationHandoff to the client's teamRoute to the client's humans, then resume.
AnalyticsPer-client containment & costResolution and margin, broken out by account.
Structure

Your agency over every client workspace

Model your book the way it runs: your agency at the top, a workspace per client beneath it, and each client's agents, numbers, and channels inside. Calls and cost roll up per client, and every workspace is isolated from the next.

  • Agency → client workspace → agent / number / channel
  • Calls, containment, and cost roll up per client
  • Per-workspace isolation enforced server-side, not in the UI
How multi-tenant isolation works
clients / workspaces
Client workspacesone agent per brand
3
Clients
8
Agents live
1.2M
Calls/mo
74%
Avg contained
Meridian Voice AgencyYour agencymaster
Northwind RetailClient · workspace76% contained
Order-status agentVoice + chatsub-second
WhatsApp supportChannelchat
After-hours agentVoice · 24/768% contained
Helio FitnessClient · workspace71% contained
Booking agentVoice + web chatsub-second
SMS remindersChanneloutbound
Cedar ClinicsClient · workspace69% contained
Reception agentVoiceroutes to staff
Every client runs in its own workspace — calls, knowledge, and numbers stay isolated per brand.
Cost & billing

Cost and margin, itemized per client

See what each client's agent costs to run — STT, LLM, TTS, and transport minutes itemized per call and rolled up per client and per month. Price them on minutes or outcomes, and read your margin per account off an append-only ledger.

  • Itemized STT, LLM, TTS, and transport cost per client
  • Bill per minute or per resolved outcome — you choose
  • Margin per account, computed against what you charge
  • Append-only ledger — every accrual traceable
Pricing & usage models
app.mirakash.com/numbers
Numbers /Phone numbers
N
NumbersProvisioningUsage
Numbers
42
Provisioning
3
Minutes · MTD
128k
GeoNumberTypeStatus
US+1 415 555 0142localActive
US+1 646 555 0188localActive
US+1 855 555 0142tollfreeActive
UK+44 20 7946 0219localProvisioning
US+1 312 555 0170localActive
US+1 628 555 0146localPorting
active · Twilio subaccount · BYO auth token AES-256-GCM encrypted at rest
In the product

See it in the agency workflow

The same surfaces your team already runs, mapped to clients, their agents, and the calls behind them.

Knowledge

A knowledge base per client agent

Every client agent grounds in its own sources. Load each brand's docs, FAQs, and policies into a foldered knowledge base, keep versions straight, and the agent cites the right client's material on every answer — never another's.

  • Per-client docs, FAQs, and policies, foldered and versioned
  • Every answer grounded and cited from the right brand
  • Isolated by workspace — one client's knowledge never leaks
Knowledge & RAG
app.mirakash.com/knowledge
Knowledge /Knowledge library
N
SourcesChunksConnectors
Product docs
Indexed
Syncing
Policies
Snippets
SourceTypeStatus
Northwind · returns policyNotionindexed
Helio · class scheduleSheetsindexed
Cedar · booking rulesSitemapsyncing · 60%
Northwind · shipping FAQPDFindexed
Cedar · intake formsZendeskfailed · reauth
Per-client analytics

Track how every client's agent performs

Turn the conversation stream into insight. Define custom metrics — calls handled, containment, CSAT, cost — rendered per client, with a hard leak guard, so every account gets a dashboard you can share as its own.

  • Operator-defined metrics over any conversation event
  • Calls handled, containment, CSAT, and cost per client
  • Rendered per client, isolated by construction
Custom metrics & dashboards
app.mirakash.com/analytics
Analytics /Portfolio · agent analytics
N
DashboardMetricsWidgets
Containment
78%+4pt
Escalation rate
9.2%−1.3pt
Avg sentiment
+0.42+0.05
Cost / call
$0.019
Calls over time · 30dmetric: calls
Escalations · count
Cost · $/call
Recent calls
call.completed2m14s
escalationrefund
call.completed0:48
intent.detectedbooking
call.scored4.8
Client portal

Give every client a branded portal

Each client gets its own theme, logo, and custom domain — a single home to watch their agent's calls, review flagged conversations, and see containment and cost. Same platform, their front door.

White-label portals
chat.heliofitness.com
Helio Fitness
ChatClassesMembershipContactpowered by Mirakash
<1s
Avg reply
88%
Resolved
Meridian
Client of
Live chat
Can I book Saturday's HIIT class?2:14Member
Booked — 9am Saturday. Added to your calendar.2:14AI
Awesome!2:15Member
Your brand · your domain · one agent across web chat, SMS & WhatsApp.
Outcomes

What running agents for clients returns

34
client brands live
1.2M
calls & chats / month
74%
avg containment across clients
$0.019
avg cost / minute

Ready to put an AI agent on every call?

Book a walkthrough and see the voice pipeline, telephony, workflows, QA, and human handoff working together — on one platform.