QA, scorecards & human handoff
Agent quality drifts silently until customers complain
Nobody reviews ten thousand calls by hand, so bad answers slip through unseen, the same failure repeats, and there's no path for the one call the agent truly can't handle. The first sign of a problem is a churned customer.
What's in the box.Each one in the product today.
- 01
LLM-judge scorecards
Every conversation is scored by an LLM judge against your rubric — no manual sampling.
- 02
Flagging rules
Rules flag conversations that breach a threshold and open an issue for review.
- 03
Review queue
Flagged calls land in one queue for a human to review, confirm, or dismiss.
- 04
Human-in-the-loop
Hard cases escalate to a queue that routes to a human provider or another agent.
- 05
Consult-and-resume
The human answers, and the agent resumes the caller — a consult, not a blind transfer.
Human-in-the-loop that answers the agent, not takes over the call
When an agent hits a case it can't close, it escalates to a queue that routes to a human provider or another agent, gets the answer, and resumes the caller itself — a consult-and-resume loop, not a blind transfer that drops the customer into a cold hold.
- Ticket
- ESC-0142
- Routed to
- Fees desk
- agentOn call
- ESC-0142—
- Fees desk · person—
- callerHolding
- starting…
Score every call, flag the bad ones, review what matters
An LLM judge grades every conversation against your rubric, flagging rules open issues on the calls that breach a threshold, and a review queue puts exactly those in front of a human. What you learn feeds back into the agent — a flywheel, not a one-time audit.
- Rubric
- admissions
- Sampling
- none
- C-2201 · ··Queued
- C-2202 · ··Queued
- C-2203 · ··Queued
- C-2204 · ··Queued
- C-2205 · ··Queued
- starting…
Explore the platform.
It works with the rest of Mirakash. Here is what connects to it.
- Analytics & dashboardsTurn every conversation into insight — containment, escalation, sentiment, duration, and cost per agent.
- Workflows & automationAn event-driven, node-graph engine that turns any signal into the right action, automatically.
- Agent builderDesign a voice or chat agent with no code — persona, voice, knowledge, tools — and test it live in the browser.
- Use casesA real conversation for six desks, start to finish.
- SecurityRoles, redaction, retention and the audit trail.
- PricingPer minute or per resolution, and what each includes.