14 August 2026
6 min read
Every demo works. These are the questions that separate a platform still working in month nine from one that demoed well — including the ones we find uncomfortable.
7 August 2026
6 min read
“Let me transfer you” ends the conversation and starts a new one. The alternative is that the agent waits, not the caller.
31 July 2026
6 min read
Rounding and voicemail are two independent overcharges and they compound. Here is the arithmetic, with every assumption written down so you can substitute your own.
24 July 2026
6 min read
The failure is not one missing feature. It is three, at three different stages, and the last one is the one that actually stops the call.