The routine questions, answered.Everything sensitive, to a person.
Due dates, document lists and policy questions get answered from the material you approved. Advice, disputes and complaints go straight to your people. You decide where that line sits, and the agent keeps to it.
Replay the call.Every word, every tool, in order.
What was said on the left. On the right, what the agent read, ran and handed on between those sentences. Press any mark on the track to jump there.
- 00:00Caller
When is my next EMI due? My card number is 4111…
- 00:07Agent
Please don't read your card number out. I don't need it. For the loan on this number, your next EMI is due on the 18th.
- 00:15Caller
Okay. Also, there's a charge I don't recognise. I want to dispute it.
- 00:21Agent
Disputes are handled by a colleague. I'm putting you through now, with what you've told me, so you won't need to repeat it.
Most calls are routine.The few that aren't decide everything.
- 01Month endToday
Hundreds of "when is my payment due" calls bury the one caller who is about to default.
- 02A slipToday
A caller reads their full card number into a recorded line.
- 03A complaintToday
The complaint is logged as a general enquiry and found weeks later.
From the first ringto the next step.
- 01They callYour number, your caller ID, your carrier or ours.
- 02It listens for the riskRoutine, or advice, dispute or complaint?
- 03Routine: it answersFrom the approved material and your systems.
- 04The rest: a personPut through with a brief, or a callback booked.
What it handlesand what it hands over.
- Answers from approved materialProduct terms, document checklists, branch details and scripts, read from the files your compliance team approved.
- Details from your own systemsA due date or an application status, read from your system through a tool you connect. Your system decides what it returns.
- Card numbers never spokenIf a reply would read out a card number, CVV, PIN, IBAN or account number, that sentence is dropped before it's said.
- A person for advice and disputesAnything that sounds like advice, a dispute or a complaint is handed to your team with a brief.
The material it reads, in one library.
Every file the agent answers from is listed, with its status. Replace a file and the next answer uses the new one.
- 01Upload documents or point it at pages
- 02See what's indexed and what failed
- 03Remove a file and it stops being used
Where it stops.In writing.
This isn't a compliance certification. It's what the software does, and our security page lists what it doesn't do yet.
- Rule 01It doesn't verify who's callingThere's no identity check in the product yet. If your process needs one, your own system does it, through a tool you connect.
- Rule 02Sensitive numbers are held backCard, CVV, PIN, IBAN, bank account and national ID numbers are never spoken, and are redacted when the transcript is stored.
- Rule 03Promises are checked"We'll waive the fee" is dropped unless you allowed the agent to say it.
- Rule 04Everything is on the recordAn append-only audit log per workspace, with retention windows and erasure you set.
You call it one thing.We built it as another.
One platform · nothing forked for your desk
- Customer lineAgentOn your numbers, with your disclosures.
- Approved materialKnowledgeTerms, checklists, scripts.
- What it must never sayGuardrailsNever-say list, promise check, spoken-number check.
- Disputes and complaints deskTransferPut through with a written brief.
- The recordAudit logWho changed what, and when.
Other desks.Same platform, a different phone.
Education & admissionsEnquiries at any hour, counsellor callbacks booked.
Software supportAnswers from your docs, in chat and on the phone.
Multi-locationOne agent that knows every branch.
AgenciesBuild agents for your clients, keep each one apart.- Contact centresThe agent takes tier one, your people take the rest.