Verified, compliant call flows on autopilot
The agent verifies the caller, handles routine servicing over voice and chat, and hands off anything sensitive to a licensed human — every call transcribed, scored, and grounded in your approved policy. Verified before servicing. Human for the sensitive.
Verification · Servicing · Voice · Chat · Handoff · Audit
Everything the agent can, and can't, do
A servicing line rarely runs on one kind of call. Mirakash verifies the caller, resolves the routine requests, and refuses the sensitive ones — handing each to a licensed human with the context already gathered.
Caller verification
Before anything sensitive, the agent verifies identity — knowledge-based checks, account details, or a one-time code — and logs the outcome on every call.
Routine servicing
Balances, transactions, card status, payment dates, and statements — handled end to end over voice or chat once the caller is verified.
Guided self-service
Card blocks, address changes, and dispute intake walked through step by step, with the procedure read straight from your knowledge base.
Handoff for anything sensitive
Advice, complaints, and high-risk actions consult or hand off to a licensed human — the agent gathers context first, then resumes or transfers.
Speak servicing, not generic
Mirakash ships a small set of building blocks. Map them to how a servicing line actually talks — verified calls, compliant flows, handoffs, policy grounding — with no forked codebase.
From the line to the right human
Model the servicing line as a tree: the inbound line at the top, the AI agent verifying and handling routine calls beneath it, and your licensed human teams at the leaves for advice, complaints, and fraud. Containment rolls up, and anything sensitive is gated to a person.
- ✓Line → AI agent → human team → skill, as deep as you need
- ✓Containment and verification roll up each branch
- ✓Every team scoped to its own calls, enforced server-side
Every serviced call, costed cleanly
See exactly what a call costs: the STT, LLM, TTS, and transport minutes itemize per conversation, roll up per line and per day, and set against the human cost of the same servicing. Every accrual lands on an append-only ledger you can audit to the cent.
- ✓Itemized STT, LLM, TTS, and transport cost per call
- ✓Rolled up per line, per team, and per day
- ✓Cost-per-serviced-call set against a human-handled call
- ✓Append-only usage ledger in integer minor units — reconcilable
From verification to handoff, on one line
Build the flow in the studio, ground it in your policy vault, score every call in the review queue, and give each team its own secure console.
Review and score every serviced call
Every call lands in a review queue with its transcript, verification result, and an LLM-judge score against your compliance rubric. Your QA team works the flagged ones, and each outcome tightens the next version of the flow — with strict per-line isolation in the data layer.
- ✓LLM-judge scorecard on every call, against your rubric
- ✓Flagged calls surface with transcript and verification trail
- ✓Strict per-line isolation, enforced server-side
Every policy and script the agent reads from
Keep approved scripts, product terms, disclosures, and procedures in a foldered knowledge base. The agent grounds every answer in it, you track version and effective date, and nothing goes live until it's approved — so the agent never improvises a figure.
- ✓Scripts, product terms, disclosures, and procedures
- ✓Version and effective-date tracking with approval gates
- ✓Every answer grounded and cited — no improvised figures
Give every team its own secure console
Each team works from its own console on its own domain — the calls it owns, the escalations waiting, QA standing, and verification logs — resolved only for verified members, so access never widens.
White-label portalsVerified, grounded, auditable
Every call is transcribed and audited
Each call carries a full transcript, the verification result, the actions taken, and a timestamped actor trail — reconcilable to your servicing logs and ready for a compliance review.
Sensitive actions never run unverified
Identity verification gates every account action; anything advice-shaped, high-risk, or out of policy is refused and handed to a licensed human — the agent can't step past its guardrails.
Answers are read from approved policy
The agent grounds every response in your approved knowledge base — product terms, scripts, and disclosures — so it never improvises a rate, a promise, or a figure.
What a servicing line on Mirakash returns
Ready to put an AI agent on every call?
Book a walkthrough and see the voice pipeline, telephony, workflows, QA, and human handoff working together — on one platform.