Pay for the minutes.Nothing for the calls nobody answers.
Per second · no seatsThree ways in.One meter behind all of them.
Start free, grow on usage, or agree a rate for the year. Prices in USD, from your browser's clock; change it any time.
Build one voice or chat agent and test it live in the browser.
- 1 voice or chat agent
- Browser voice test + web chat
- Knowledge base & RAG
- Role-based access
Usage from $0.12/min plus a $99 / mo platform fee, billed in USD. Carrier passes through at cost.
- Everything in Starter, plus:
- Unlimited agents
- Phone, WhatsApp, SMS, email and web
- Workflows, QA scorecards & review queue
- Human-in-the-loop handoff seats
- Analytics with cost per agent · connectors
Volume, your own carrier, and dedicated or self-hosted infrastructure all bring the rate down. Priority support and onboarding included.
- Committed-use rates below list
- Outcome pricing — per resolution
- Your own SIP trunk, dedicated or self-hosted
- SSO / SAML, RBAC, BYO-key encryption
Pick the meter.The agents stay the same.
Per voice minute, per finished conversation, or per message. Carrier and Meta fees pass through at cost, never marked up.
Metered per second from real call events; an unanswered call or voicemail bills nothing. Studio Indic and cloned voices +$0.05 / min.
List rate · GrowthThe conversation the agent actually finished, not the airtime it took — breaks even against per-minute at about seven minutes. Escalations to a human are not resolutions.
Annual agreementsWhatsApp, SMS, email and web chat — our platform rate, whichever surface it lands on. Meta's and the carrier's own per-message fees are separate, on the channel card below.
List rate · GrowthList rates. Volume, your own carrier or a dedicated deployment bring them down on an annual agreement. Tax is on top; the line beside the country picker says which applies.
Every channel, priced.Ours, and what passes through.
A call each way, a WhatsApp message in each of Meta's categories, a text, an email, a chat. Our rate beside the carrier's or Meta's, in USD. Theirs is never marked up.
Phone calls
Carrier fee at cost- The agent places a callOurs$0.12 / minCarrierVaries by destination
Counted per second from real call events.
- The agent answers a callOurs$0.12 / minCarrierTypically $0.01 / min
A different leg of the network, priced on its own. Zero on your own SIP trunk.
- Studio Indic or cloned voiceOurs+$0.05 / minCarrier—
A dearer speech stack, on top of the minute.
- Nobody picks up, or it reaches voicemailOursNothingCarrier—
- A phone numberOurs—CarrierMonthly, per country
Or bring your own number or SIP trunk.
- Replying to someone who wrote firstOurs$0.05 / messageMetaFirst 1,000 a month per number free, then the utility rate
Meta's service category: the cheapest of the four.
- Order update, reminder or receiptOurs$0.05 / messageMetaMeta's utility rate for the country
A utility template.
- One-time passcodeOurs$0.05 / messageMetaMeta's authentication rate for the country
An authentication template. Some countries rate a code sent abroad separately.
- Promotion or campaignOurs$0.05 / messageMetaMeta's marketing rate for the country
A marketing template: the dearest of the four, by a wide margin.
- A chat opened from a click-to-WhatsApp adOurs$0.05 / messageMetaFree for 72 hours
From the WhatsApp app on a phone.
SMS
Carrier fee at cost- A text the agent sends or answersOurs$0.05 / messageCarrierPer destination country
Email and web chat
Vendor fee at cost- An email the agent sends or answersOurs$0.05 / messageVendorNo separate line
- A message in the chat on your own siteOurs$0.05 / messageVendorNo vendor fee
Everything else
- A conversation the agent resolvesOurs$0.85 / resolvedNoteAnnual agreements
Instead of minutes or messages. Escalations to a person are not resolutions.
- The workspaceOurs$99 / moNote—
One fee, no per-seat charge.
Meta prices WhatsApp per delivered message, by the recipient's country and the message's category, and has charged for replies past the free thousand since 1 October 2026. The exact rate for any country is on Meta's own rate card, and it is the one we pass through.
What a month costs.As agents, and as people.
Put in your volume. The same month priced on Mirakash and on a team doing it by hand, in USD.
3,000 calls × 4 min = 12,000 talk-minutes · 256 agent-hours at 78% occupancy
Carrier minutes sit outside both — 12,000 talk-minutes cost the same whoever is speaking.
$1,538 – $3,590 · ≈ 1.9 FTE on one shift
Triple the headcount for round-the-clock cover.
$6–14 / agent-hour, India & Philippines
$99 platform + $1,440 voice · 12,000 min at $0.12
Every call answered at once, at three in the morning, without a roster. Metered per second — a call nobody answers bills nothing.
estimate · carrier separate, at cost
40% · $12,301 a year
And the human figure is the midpoint of the published band, before the add-ons.
Book a demoHow this is worked out
A contact centre sells agent-hours, not talk-minutes, so the human cost is your talk-hours divided by 78% occupancy — one agent-hour buys 46.8 talk-minutes, not sixty. Full-time equivalents assume 6 productive hours a shift over 22 days, the surveyed figure after breaks, meetings and training. Rates are published 2026 outsourcing surveys converted at the same FX snapshot as the cards below. Excluded from the human side and therefore in your supplier’s favour: setup, QA surcharges and after-hours premiums (+15–25% on the quoted hour), recruitment and onboarding, attrition, and management above the agent line. Carrier minutes are excluded from both sides — you pay those either way, and the same minutes cost the same whoever is speaking. An agent-hour bought from a contact centre is an all-in price — dialler, seat and supervisor are already inside it — so nothing is added on top of it here. Our side is an estimate, not a quote: billing is per second with no minimum and no connect fee, so a real invoice follows your own call mix, and tax is on top. We have no contact-centre labour survey we trust for Rest of world, so this compares against offshore rates rather than inventing a local one.
Questions we get.
Do I pay for calls nobody answers?
Is there a per-seat charge?
What counts as a resolution?
Are phone carrier, WhatsApp and SMS fees included?
What does a WhatsApp message cost?
Can the agent send SMS in India or the United States?
Which currency am I billed in?
Can I sign up on my own?
Can I bring my own carrier?
More on what it costs.
How the meters are built, and how the agent compares with the people doing the job today.
- Pricing modelsPer voice minute or per resolved conversation, and how to pick between them.
- Deployment modelsInbound, outbound, web chat and every channel, with a person one step away.
- White-label web chatYour colour, your agent's name and picture, on your site.
- SecurityWhat is in place today, and what is not yet.