Mirakash vs ElevenLabs Agents
Conversational agents from the company whose speech synthesis is the reference point for the category.
Below is what ElevenLabs Agents is good at, said without sandbagging, and where we differ — in terms you can check on a call with either of us.
The best-known text-to-speech in the industry, and deservedly so — voice quality is their home ground.
Very large voice library and strong cloning.
Tight, well-made product.
What we can do that is hard to answer
We use the best speech vendor per language, including theirs
Because our pipeline is modular, the synthesis vendor is a choice made per language rather than a property of the platform. In practice that means using the strongest available voice for each language we run — and for Malayalam specifically, the vendors that handle it well are not the ones that handle English best. A single-vendor platform cannot make that trade.
Indian languages on real phone calls
Malayalam, Hindi and Tamil among others, for both speech recognition and speech synthesis, on the public telephone network — not an English model with an accent setting, and not text-only. This is the difference that decides most deals we win: a platform built for English-speaking markets can be excellent and still be unusable for a call centre in Kerala.
Agents that improve from their own calls
Every call is transcribed and scored against a QA scorecard, and what worked is mined into a library the other agents draw on. QA is usually a separate product bolted on afterwards; here the loop closes without anyone exporting a spreadsheet.
Consult and resume, not transfer away
When the agent reaches its limit it consults a human or another agent, gets an answer, and continues the same conversation. The caller is not handed off and does not repeat themselves from the start. Escalation as a transfer is the industry default and it is the point at which most of the experience gain is given back.
When you should pick ElevenLabs Agents instead
Voice quality in a well-served language is the deciding factor and the surrounding contact-centre operations are not your problem to solve.
We would rather tell you that now than three weeks into an evaluation. If that describes you, they are a good choice and we will say so on the call.
Everything on this page about ElevenLabs Agents is drawn from their own public positioning and reviewed on 2026-08-15. Products move, and this one may be out of date before we notice — if we have got something wrong about ElevenLabs Agents, tell us at mirakash.com/contact and we will correct it. We are not interested in winning an argument with a page nobody can reply to.
Put an agent on your line this week
A walkthrough on a real call — voice pipeline, numbers, workflows, QA and human handoff working together.