Mirakash vs ElevenLabs Agents
Reviewed 2026-08-15Their strengths,first, and not hedged.
- The best-known text-to-speech in the industry, and deservedly so — voice quality is their home ground.
- Very large voice library and strong cloning.
- Tight, well-made product.
What we can dothat is hard to answer.
- 01
We use the best speech vendor per language, including theirs
Because our pipeline is modular, the synthesis vendor is a choice made per language rather than a property of the platform. In practice that means using the strongest available voice for each language we run — and for Malayalam specifically, the vendors that handle it well are not the ones that handle English best. A single-vendor platform cannot make that trade.
- 02
Indian languages on real phone calls
Malayalam, Hindi and Tamil among others, for both speech recognition and speech synthesis, on the public telephone network — not an English model with an accent setting, and not text-only. This is the difference that decides most deals we win: a platform built for English-speaking markets can be excellent and still be unusable for a call centre in Kerala.
- 03
Agents that improve from their own calls
Every call is transcribed and scored against a QA scorecard, and what worked is mined into a library the other agents draw on. QA is usually a separate product bolted on afterwards; here the loop closes without anyone exporting a spreadsheet.
- 04
Consult and resume, not transfer away
When the agent reaches its limit it consults a human or another agent, gets an answer, and continues the same conversation. The caller is not handed off and does not repeat themselves from the start. Escalation as a transfer is the industry default and it is the point at which most of the experience gain is given back.
When you should pickElevenLabs Agents instead.
Voice quality in a well-served language is the deciding factor and the surrounding contact-centre operations are not your problem to solve.
We would rather tell you that now than three weeks into an evaluation. If that describes you, they are a good choice and we will say so on the call.
Everything on this page about ElevenLabs Agents is drawn from their own public positioning and reviewed on 2026-08-15. Products move, and this one may be out of date before we notice — if we have got something wrong about ElevenLabs Agents, tell us at mirakash.com/contact and we will correct it. We are not interested in winning an argument with a page nobody can reply to.