Analytics & dashboards
Every call and chat becomes a number you can act on. Mirakash turns the conversation stream into insight — containment, escalation, sentiment, and duration — plus itemized cost and margin per agent across STT, LLM, TTS, and transport COGS, composed into dashboards you build yourself.
You can't improve an agent you can't measure
Without hard numbers, nobody knows what share of calls the agent actually contains, why the rest escalate, how callers feel, or what a conversation truly costs. Every decision is a guess, and margin quietly erodes one untracked minute at a time.
The flow, end to end
Capture
Every conversation emits containment, escalation, sentiment, duration, and cost signals.
Itemize
Cost is broken down per stage — STT, LLM, TTS, transport — into a COGS and margin figure.
Compose
Add metric and chart widgets to a dashboard and save it.
View
Render it per agent or across the workspace and trend it over any window.
What's in the box
Containment & escalation
See what share of conversations the agent resolves end-to-end and why the rest hand off.
Sentiment & duration
Track how callers feel and how long turns and calls run, per agent and over time.
Itemized cost & margin
Break every conversation into STT, LLM, TTS, and transport COGS — and the margin left over.
Custom dashboards
Compose metric, time-series, and breakdown widgets into a saved dashboard.
Per-agent rendering
Render the same dashboard per agent or across the workspace — build once, view anywhere.
Every conversation broken into STT, LLM, TTS, and transport COGS
Mirakash prices each stage of a conversation — transcription, model, speech, and transport — into a per-call COGS and the margin left against what you charge. So unit economics are a number on a dashboard, not a spreadsheet you rebuild each month.
- ✓Per-stage COGS: STT, LLM, TTS, and transport
- ✓Margin derived per agent against your pricing
- ✓Cost trended over any time window
One signal stream feeds every metric you define
Containment, escalation, sentiment, duration, and itemized cost land on one stream per conversation. From it you compose metric, time-series, and breakdown widgets onto a saved dashboard, then render it per agent or across the workspace and window it however you need.
- ✓Containment, escalation, sentiment, and duration per agent
- ✓Metric, time-series, and breakdown widgets on one dashboard
- ✓Day / week / month windows over any signal
QA, scorecards & human handoff
LLM-judge scorecards, flagging rules, a review queue, and human-in-the-loop escalation that resumes the caller.
Learn moreAPI & connectors
Server actions and an API, real env-gated connectors, {{VAR}} interpolation, and agent tools that call your endpoints.
Learn moreRealtime voice pipeline
Sub-second STT→LLM→TTS with barge-in, on ~11 pluggable provider adapters or native Gemini Live.
Learn moreReady to put an AI agent on every call?
Book a walkthrough and see the voice pipeline, telephony, workflows, QA, and human handoff working together — on one platform.